Out-of-Warranty Repair Service

When your Vaultek safe is no longer covered under warranty, a complete diagnostic evaluation and repair service is available for a modest fee.

How to Request Out-of-Warranty Repairs

1. Contact Vaultek support with your safe's model and product number
2. Provide details about the issue you're experiencing
3. Request a PayPal invoice for the diagnostic and repair fee
4. Wait for payment confirmation from support staff

Payment Process

• A PayPal invoice will be sent upon request
• Note: A PayPal account is not required to pay on a PayPal invoice
• Payment must be received before shipping instructions are provided

Shipping Your Safe for Repair

Shipping Address

Vaultek Safe Inc.

1150 Emma Oaks Trail

STE 120

Lake Mary, FL 32746

Important Shipping Requirements

1. Write your ticket number on a visible place on the shipping box
2. Remove and keep the lithium-ion battery (if applicable)
3. Place ONE key in a sealed bag on the outside of the safe
4. Provide tracking information as soon as possible - this is required for the repair team to process your safe

Shipping Costs

• Customer responsibility: Shipping to Vaultek's repair facility
• Vaultek covers: Return shipping of repaired or replaced safe

Packing Recommendations

If original retail box and foam padding are unavailable:

- Purchase appropriate packing materials

- Proper packaging prevents shipping damage

- Failure to pack properly may result in damage to your safe

Important Notes

• Tracking information is essential - without it, the repair team won't know what to do with your safe
• Missing tracking information will delay the return of your safe
• Remove batteries before shipping for safety