Hello Valued Vaultek Customer!

To better assist you, we have included a Lifepod video tutorial for using the key lock(anti-picking feature). 

1. Locate the 'Key Lock' on the inside of the case near the PROGRAM button.
2. Using a flathead screwdriver or small coin, rotate the dial to the ON position. NOTE: The Key Lock is defaulted to the OFF position when you receive your new LifePod.

If the above does not help to resolve the experienced issue, please let us know at your earliest convenience by creating a ticket with our support team ([email protected])

Kind regards!
The Vaultek Support Team