Problem Description

If your Pro VTi safe has a loose female USB port that doesn't connect effectively when plugged in for charging, this issue can be serviced even if the safe is no longer under warranty.

Repair Service Information

Diagnostic Fee: $50 - Complete diagnostic evaluation including repairs - PayPal invoice available upon request.

Shipping Instructions

Customer Responsibilities

• Pay shipping costs to send the safe to the repair facility.
• Company covers return shipping of the repaired/replaced safe.

Shipping Address

Vaultek Safes INC
1150 Emma Oaks Trail
Suite 120
Lake Mary, FL 32746

Required Steps Before Shipping

1. Remove the lithium-ion battery (if applicable) and keep it.
2. Place ONE key in a sealed bag on the outside of the safe.
3. Write the ticket number on a visible place on the shipping box.
4. Provide return tracking information as soon as possible.

Important Notes

• Tracking information is required for the repair team to log your safe into their repair report.
• Without tracking information, repairs will be delayed.
• If original retail box and foam padding are unavailable, purchase proper packing materials to prevent shipping damage.
• Failure to use adequate packing may result in damage to your safe.