NMXi LCD Screen Won't Turn Off
Problem Description The NMXi safe's LCD screen remains on continuously and won't turn off, even after troubleshooting steps like unpairing/repairing WiFi and clearing tamper warnings. Root Cause This issue is typically caused by a fully depleted battery, especially in units that are kept plugged in indefinitely. …
WiFi Connectivity Issues with Smart Routers
Problem Description WiFi-compatible safes may fail to connect to new "smart routers" that automatically manage network bands, displaying the error message: "The app was unable to create a communication socket with the safe." Root Cause The original WiFi technology in these safes can only operate on 2.4GHz network…
Fixing Intermittent Display Issues
Problem Description If your safe's display keeps turning on and off intermittently, this issue is likely caused by a depleted battery. Solution Replace the battery with a Vaultek approved replacement battery. Battery Specifications * Choose Flat Top type when purchasing * Use only name brand batteries * Do …
Reprogramming DSSi Smart Station Safe
Self-Service Reprogramming No action from Vaultek support is required to reprogram your DS5i Smart Station safe for a new user. Instructions Available Detailed instructions for reprogramming your unit can be found on the SmartStation support page, which includes: * Factory reset procedures * Programming user se…
LifePod Keys Location and Availability
Keys Included with LifePod Cases All LifePod firearms cases come with keys included in the package. Where to Find Your Keys Check inside the unit - LifePod cases(10 & 20 Series) are typically shipped with the keys stored inside the unit.
VTi(PRO) Series - How to Program Fingerprints
Hello Valued Vaultek Customer! Your safe has twenty(20) storage slots. The first two(2) storage slots are considered the Administrative Prints. Biometric Programming Instructions NOTE: The following instructions are for programming the administrative prints(Storage Slots 1&2). 1. Open the safe. 2. Press a…
VT/VTi(PRO) Series Mastercode Programming
Hello Valued Vaultek Customer! Mastercode Programming Instructions 1. Open the safe. 2. Press and hold the '1' and PROGRAM buttons together for three(3) seconds until all LED status bar lights and all keys(1-8) light up RED . 3. Release and immediately enter your new mastercode. 4. Press and hold the '1' and …
Lifepod Case Won't Open Solution
Issue Description If your Lifepod will not open and has never been opened before, the device may have pressurized during transit. The LifePod is never shipped in the locked position. Solution Steps Step 1: Release Pressure via Keyhole Door Open the keyhole door to release the pressure that may have built up durin…
VT(PRO) Series - DMT Impact Detection
Hello Valued Vaultek Customer! Your Vaultek® safe has a built-in accelerometer and corresponding alarm that alerts you to your safe, including bumps and impacts, DMT (Impact Detection). DMT is enabled by default, and its sensitivity has three settings: Low, Medium, and High. You can toggle through these se…
LifePod XR/XT Mastercode Programming
Hello Valued Vaultek Customer! To better assist you, we have included a Lifepod video tutorial for mastercode programming. TIP: Your code can be a minimum of 4 digits or as long as 8 digits. Two keys can not be pressed simultaneously. Programming a new code will overwrite your previous code. 1. First…
