Hello Valued Vaultek Customer!

Factory Reset

NOTE: A Factory Reset will restore the safe to its default mastercode. All safe programming will be erased and will need to be reprogrammed.  The Factory Reset will only apply to whichever operating mode(ViSN or Essential) the safe is in.  The operating modes operate independently of one another.  A Factory Reset in Essential Mode will not erase any settings in ViSN Mode.

1. Unlock the safe with the key.  Leave the key inserted and turned fully clockwise to the unlock position.

2. Press and hold the '2', '7', and PROGRAM button together for three(3) seconds until the safe keypad beeps and LED Status Bar flashes GREEN.  The LCD screen will also confirm that 'A FACTORY RESET was COMPLETE'.

3.  Your safe will restart. The LCD screen will show the Vaultek logo, and you will hear a welcome chime.

To better assist you, we have included a video tutorial for Factory Resetting your NMRi.

If the above does not help to resolve the experienced issue, please let us know at your earliest convenience by creating a ticket with our support team ([email protected])

Kind regards!
The Vaultek Support Team