Problem Description

The NMXi safe's LCD screen remains on continuously and won't turn off, even after troubleshooting steps like unpairing/repairing WiFi and clearing tamper warnings.

Root Cause

This issue is typically caused by a fully depleted battery, especially in units that are kept plugged in indefinitely.

Solution

Replace the battery with a Vaultek-approved replacement battery. Choose Lithium-ion(18650)Flat Top type when purchasing, and only use name-brand batteries for safety reasons.

Important Battery Safety Information

Battery Selection Guidelines

• Always use a fresh battery instead of an old one
• Never use a battery with any noticeable physical damage, as it may not be safe
• Use name brands only - do not buy unknown brands, as they may not be safe due to inferior quality

Battery Maintenance Schedule

• Change your battery every 2 years - this is especially critical for rechargeable batteries to prevent potential electronic failure and safety hazards caused by overheating and fast drainage
• Warning: If your battery has been used for more than 2 years, replace it with a new battery right away

Power Management

• It is not recommended to keep the safe plugged in with external power unless required in certain models, such as Vaultek Wi-Fi safes, including Wi-Fi slider, MX, and RS safes