NMXi LCD Screen Won't Turn Off
Problem Description The NMXi safe's LCD screen remains on continuously and won't turn off, even after troubleshooting steps like unpairing/repairing WiFi and clearing tamper warnings. Root Cause This issue is typically caused by a fully depleted battery, especially in units that are kept plugged in indefinitely. …
Fixing Intermittent Display Issues
Problem Description If your safe's display keeps turning on and off intermittently, this issue is likely caused by a depleted battery. Solution Replace the battery with a Vaultek approved replacement battery. Battery Specifications * Choose Flat Top type when purchasing * Use only name brand batteries * Do …
VT/VTi(PRO) Series Battery Installation
Hello Valued Vaultek Customer! To better assist you, we have included a VT Series video tutorial for installing the lithium-ion(18650) flattop battery. To determine which safe model you have, please refer to the black FCC label on the bottom exterior of the safe. NOTE: Please be sure to place the silk ribbo…
VS10i & VS20/VS20iBluetooth2.0 Battery Installation
Hello Valued Vaultek Customer! To better assist you, we have included a VS10i & VS20/VS20i video tutorial for installing the lithium-ion(18650) flattop battery for the original 10 Series safe(VS10 & VS10i). To determine which safe model you have, please refer to the black FCC label on the bottom exterior of the …
Battery Replacement and Troubleshooting
Battery Replacement Options Due to supply chain shortages, Vaultek no longer supplies accessory batteries. However, approved replacement batteries are available from third-party vendors. Battery Specifications * Use only approved replacement batteries * Important : Choose Flat Top type when purchasing * Do not …
