Hello Valued Vaultek Customer! Your Vaultek® safe has a built-in accelerometer and corresponding alarm that alerts you to your safe, including bumps and impacts, DMT (Impact Detection). DMT is enabled by default, and its sensitivity has three settings: Low, Medium, and High. You can toggle through these se…
Hello Valued Vaultek Customer! To better assist you, we have included a VS10i & VS20/VS20i video tutorial for mastercode programming for the original 10 Series safe(VS10i & VS20/VS20i). To determine which safe model you have, please refer to the black FCC label on the bottom exterior of the safe. TIP: Your …
Problem Description WiFi-compatible safes may fail to connect to new "smart routers" that automatically manage network bands, displaying the error message: "The app was unable to create a communication socket with the safe." Root Cause The original WiFi technology in these safes can only operate on 2.4GHz network…
Hello Valued Vaultek Customer! To better assist you, we have included a Lifepod video tutorial for biometric enrollment. Fingerprint TIPS! 1. Each fingerprint requires 4 registration scans to be enrolled into the safe. 2. Be sure your finger is flat against the scanner (parallel to the safe) and your cut…
Hello, valued Vaultek Customer! Your Vaultek ® safe supports features such as a WIFI smartphone app and an online desktop dashboard. NOTE: This is only for the first generation WIFI safe and not the ViSN-compatible safes. NOTE: Before starting, make sure your smartphone WIFI is ON, and you are conne…
Hello Valued Vaultek Customer! To pair your VS10i & VS20/VS20i safe to the Vaultek Bluetooth 2.0 app, visit your Play Store and download the 'Vaultek Bluetooth 2.0 app(see image below). Before beginning, make sure the Bluetooth on your phone is toggled ON. The Vaultek Bluetooth 2.0 app will guide you thr…
Hello, valued Vaultek Customer! Your Vaultek ® safe supports features such as a WIFI smartphone app and an online desktop dashboard. NOTE: This is only for the first generation WIFI safe and not the ViSN-compatible safes. CONNECTING WITH WPS 1. On your router located the WPS Button. 2. Press and hold …
Hello, valued Vaultek Customer! NOTE: This is only for the first generation WIFI safe and not the ViSN-compatible safes. Your RS Series safe has twenty(20) storage slots. The first two(2) storage slots are considered the Administrative Prints. Biometric Programming Instructions NOTE: The following instru…
Hello, valued Vaultek Customer! NOTE: This is only for the first generation WIFI safe and not the ViSN-compatible safes. TIP: Your code can be a minimum of 4 digits or as long as 8 digits. Two keys can not be pressed simultaneously. Programming a new code will overwrite your previous code. Mastercode Prog…
Hello Valued Vaultek Customer! To better assist you, we have included a VS10i & VS20/VS20i video tutorial for installing the lithium-ion(18650) flattop battery for the original 10 Series safe(VS10 & VS10i). To determine which safe model you have, please refer to the black FCC label on the bottom exterior of the …