Hello Valued Vaultek Customer! To better assist you, we have included a Lifepod video tutorial for neutralizing internal pressure. If, after peeling back the protective keyhole cover, the LifePod internal pressure is still present, we recommend the following: Place a thin metal object, like a butter knife,…
Hello Valued Vaultek Customer! * To get started, undo the four-point compression latches. If the lid is having issues opening it is likely internally pressurized. Open the front key cover to release the pressure. * Locate and remove the battery cover. Pull out the battery snap and connect a 9V alkaline batte…
Problem Description If your Pro VTi safe has a loose female USB port that doesn't connect effectively when plugged in for charging, this issue can be serviced even if the safe is no longer under warranty. Repair Service Information Diagnostic Fee: $50 - Complete diagnostic evaluation including repairs - PayPal in…
Hello Valued Vaultek Customer! To better assist you, we have included a Lifepod video tutorial for deleting enrolled fingerprints. Deleting All Prints 1. Wake up the LifePod by tapping the LOCK icon. 2. On the safe, press and hold the '1' & '3' keys together for three(3) seconds until all keys(1-4) illuminate…
Hello Valued Vaultek Customer! Your Vaultek ® safe supports quick access with the included SmartKey. Take caution when using this feature and be responsible. Security can be compromised in the event it is lost or stolen. Only pair the SmartKey after thoroughly understanding the inherent risks. Take caution w…
Hello Valued Vaultek Customer! To better assist you, we have included a Lifepod video tutorial for battery installation. * To get started, undo the front compression latches. If the lid is having issues opening it is likely internally pressurized. Open the front key cover to release the pressure. * Loca…
Hello Valued Vaultek Customer! To pair your VS10i & VS20/VS20i safe to the Vaultek Bluetooth 2.0 app, visit your Play Store and download the 'Vaultek Bluetooth 2.0 app(see image below). Before beginning, make sure the Bluetooth on your phone is toggled ON. The Vaultek Bluetooth 2.0 app will guide you thr…
Hello, valued Vaultek Customer! Your Vaultek ® safe supports features such as a WIFI smartphone app and an online desktop dashboard. NOTE: This is only for the first generation WIFI safe and not the ViSN-compatible safes. NOTE: Before starting, make sure your smartphone WIFI is ON, and you are conne…
Hello Valued Vaultek Customer! Below are the three(3) settings for the interior light on your LifePod 20. The interior LED light will come on when the lid is open and stays on for about 20 seconds by default. You have the option to disable the light or extend the light to stay on longer. To toggle the inter…
Hello, valued Vaultek Customer! NOTE: This is only for the first generation WIFI safe and not the ViSN-compatible safes. TIP: Your code can be a minimum of 4 digits or as long as 8 digits. Two keys can not be pressed simultaneously. Programming a new code will overwrite your previous code. Mastercode Prog…