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Showing articles from Troubleshooting tag

Reprogramming DSSi Smart Station Safe

Self-Service Reprogramming No action from Vaultek support is required to reprogram your DS5i Smart Station safe for a new user. Instructions Available Detailed instructions for reprogramming your unit can be found on the SmartStation support page, which includes: * Factory reset procedures * Programming user se…

Fixing Intermittent Display Issues

Problem Description If your safe's display keeps turning on and off intermittently, this issue is likely caused by a depleted battery. Solution Replace the battery with a Vaultek approved replacement battery. Battery Specifications * Choose Flat Top type when purchasing * Use only name brand batteries * Do …

LifePod XRC Deleting All Fingerprints

Hello Valued Vaultek Customer! To better assist you, we have included a Lifepod video tutorial for deleting enrolled fingerprints. Deleting All Prints 1. Wake up the LifePod by tapping the LOCK icon. 2. On the safe, press and hold the '1' & '3' keys together for three(3) seconds until all keys(1-4) illuminate…

Vaultek NRS, NMX2i, NMRi Series Hotkey Guide

NRS / NMX2i / NMRi (ViSN) Series Hotkey Guide Overview This article outlines the configuration shortcuts for the  NRS, NMX2i, and NMRi series safes. These models feature environmental monitoring and support both ViSN(WiFi) and Essential modes. 1. ViSN Mode Hotkeys Hotkey Combination Function Notes 1 + P …

LifePod XRC Mastercode Programming

Hello Valued Vaultek Customer! * To get started, undo the four-point compression latches. If the lid is having issues opening it is likely internally pressurized. Open the front key cover to release the pressure. * Locate and remove the battery cover. Pull out the battery snap and connect a 9V alkaline batte…

RS Series(WIFI) Connect with Vaultek Smartphone App

Hello, valued Vaultek Customer! Your Vaultek ®  safe supports features such as a WIFI smartphone app and an online desktop dashboard. NOTE:   This is only for the first generation WIFI safe and not the ViSN-compatible safes. NOTE: Before starting, make sure your smartphone WIFI is ON, and you are conne…

VS10i & VS20/VS20i Bluetooth2.0 Pairing With the Vaultek Bluetooth 2.0 App

Hello Valued Vaultek Customer! To pair your VS10i & VS20/VS20i  safe to the Vaultek Bluetooth 2.0 app, visit your Play Store and download the 'Vaultek Bluetooth 2.0 app(see image below). Before beginning, make sure the Bluetooth on your phone is toggled ON.  The Vaultek Bluetooth 2.0 app will guide you thr…

LifePod XR/XT Mastercode Programming

Hello Valued Vaultek Customer! To better assist you, we have included a Lifepod video tutorial for mastercode programming. TIP: Your code can be a minimum of 4 digits or as long as 8 digits. Two keys can not be pressed simultaneously. Programming a new code will overwrite your previous code. 1. First…

LifePod Won't Open Troubleshooting

Issue Overview LifePod safes, including the Sig Sauer LifePods, are shipped in the unlocked position. If your new LifePod won't open, it's likely due to pressurization that occurred during transit. Troubleshooting Steps 1. Release Transit Pressure * Open the keyhole door to release any built-up pressure * Relea…

LifePod 20 Interior Light Settings

Hello Valued Vaultek Customer! Below are the three(3) settings for the interior light on your LifePod 20. The interior LED light will come on when the lid is open and stays on for about 20 seconds by default. You have the option to disable the light or extend the light to stay on longer. To toggle the inter…

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