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Showing articles from Troubleshooting tag

LifePod XR/XT Mastercode Programming

Hello Valued Vaultek Customer! To better assist you, we have included a Lifepod video tutorial for mastercode programming. TIP: Your code can be a minimum of 4 digits or as long as 8 digits. Two keys can not be pressed simultaneously. Programming a new code will overwrite your previous code. 1. First…

LifePod XRC Mastercode Programming

Hello Valued Vaultek Customer! * To get started, undo the four-point compression latches. If the lid is having issues opening it is likely internally pressurized. Open the front key cover to release the pressure. * Locate and remove the battery cover. Pull out the battery snap and connect a 9V alkaline batte…

LifePod XR/XT How To Install a Battery

Hello Valued Vaultek Customer! To better assist you, we have included a Lifepod video tutorial for battery installation. * To get started, undo the front compression latches. If the lid is having issues opening it is likely internally pressurized. Open the front key cover to release the pressure. * Loca…

LifePod XRC Deleting All Fingerprints

Hello Valued Vaultek Customer! To better assist you, we have included a Lifepod video tutorial for deleting enrolled fingerprints. Deleting All Prints 1. Wake up the LifePod by tapping the LOCK icon. 2. On the safe, press and hold the '1' & '3' keys together for three(3) seconds until all keys(1-4) illuminate…

WiFi Connectivity Issues with Smart Routers

Problem Description WiFi-compatible safes may fail to connect to new "smart routers" that automatically manage network bands, displaying the error message: "The app was unable to create a communication socket with the safe." Root Cause The original WiFi technology in these safes can only operate on 2.4GHz network…

RS Series(WIFI) Connect with Vaultek Smartphone App

Hello, valued Vaultek Customer! Your Vaultek ®  safe supports features such as a WIFI smartphone app and an online desktop dashboard. NOTE:   This is only for the first generation WIFI safe and not the ViSN-compatible safes. NOTE: Before starting, make sure your smartphone WIFI is ON, and you are conne…

VS10i & VS20/VS20i Bluetooth2.0 Pairing With the Vaultek Bluetooth 2.0 App

Hello Valued Vaultek Customer! To pair your VS10i & VS20/VS20i  safe to the Vaultek Bluetooth 2.0 app, visit your Play Store and download the 'Vaultek Bluetooth 2.0 app(see image below). Before beginning, make sure the Bluetooth on your phone is toggled ON.  The Vaultek Bluetooth 2.0 app will guide you thr…

LifePod 20 Interior Light Settings

Hello Valued Vaultek Customer! Below are the three(3) settings for the interior light on your LifePod 20. The interior LED light will come on when the lid is open and stays on for about 20 seconds by default. You have the option to disable the light or extend the light to stay on longer. To toggle the inter…

RS Series(WIFI) Mastercode Programming

Hello, valued Vaultek Customer! NOTE:   This is only for the first generation WIFI safe and not the ViSN-compatible safes. TIP: Your code can be a minimum of 4 digits or as long as 8 digits. Two keys can not be pressed simultaneously. Programming a new code will overwrite your previous code. Mastercode Prog…

LifePod 10&20 Understanding the LED indicators

Hello Valued Vaultek Customer! To better assist you, we have included an informational Lifepod video to help with understanding the LED indicators. Status LED The status LED will provide feedback on various commands. It will light GREEN when the correct codes are entered and RED when an incorrect code is…

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